StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Very difficult to believe. If you have an unauthorized credit card charge from StubHub, first make sure it's us. No notifications went to Apple ID. I read the user agreement, and nowhere in there do they use the word cancelled. and our That stinks. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. All Rights Reserved. Did you find it helpful? Copyright 2022 Consumers Unified LLC. For more information, please see our All Rights Reserved. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Shame on StubHub for conducting their business this way. ago Now StubHub wants to charge me the price of the tickets for a situation that is . The tickets were never delivered by the seller via email nor phone. and take advantage of this neat service whenever you need it. Did you find it helpful? I have been dealing with Stubhub . They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Yes Privacy Policy. Okay. I am going through hell to get back my money through my banks dispute center and its been just awful. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Cancelling a sale is a Very Expensive proposition. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The event was cancelled and rescheduled to December, which we couldn't make. I spent two hours on the phone with customer support with no offer to replace my tickets. The tickets were exactly what I advertised them as. Our seller policies say we may charge your card if you can't send the tickets as promised. This is very poor business practice from any business. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I cant afford this right now. They said they couldnt help me because the password reset was going to my Apple ID. However, where they drop the ball is the follow through. StubHub: $245 - $542. We never received our tickets. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . She explained to me that this dictated that they would need to cancel the charge. and our Sellers can cancel most unfulfilled sales at a cost. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So my tickets were listed for $275 a piece, and there were two of them. Stub Hub already has the original purchase amount! Sorry we couldn't be helpful. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Any com. This means that out of my $495 sale, I only get $145 back. We ended up paying TWICE the price. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub isnt going to ruin a customer relationship over something like this. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. *After attempting to contact customer several times from different . Check out the table below to see the best alternatives to StubHub. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. The company prides itself on being a Fan-to-Fan service. If you feel like StubHub cheated you, you could take action against them. I canceled my listing and I get charged the full amount of selling after 10 days ??? Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) This failed too. There was nobody to get a hold of at StubHub (great strategy on their part). In other words, when it can be too late to get a refund. Use of this website signifies your agreement to our. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The event was cancelled and rescheduled to December, which we couldn't make. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. It is possible to request a refund on a purchased StubHub ticket manually. And let's face it, that's the most important part. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. By clicking 'Buy now,' you complete the order. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. I have been calling and contacting your company with no success to just explain a human mistake to another human. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Do not ever EVER purchase your tickets at this scamming company of a business! You were confused as you had never received. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I asked them to help me transfer my tickets since I want to sell them. Wuld be 24 hours before I hear anything back. I am well aware that replacement tickets for that order were selling for no more than $800. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I never saw a refund nor a refund receipt. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). I NEVER authorized my card to be charged without my permission. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. That is SCAMMING. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Combined with viagogo, we now span 90+ countries around the world. From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub ticket sellers are charged a 15% fee. The agent had to escalate. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Buyer claimed I never sent the ticket. To them, comparable means not even close! Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. see the email we sent you for moredetails. What?!?! Sells Music & Sports Tickets. Check the emails. From everything weve seen, the StubHub customer support is quite thin, to say the least. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Sign up to receive our free weekly newsletter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Everyday: 5:00 AM - 9:00 PM Pacific time. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The money has already been paid to Stubhub but i have no tickets. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Hi guys. First time 2 hours 45 mins. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Just log into your DoNotPay account using any. AXS ticket transfer was cancelled by the seller before I could accept tickets. Spent hours getting this sorted on three different calls. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub actually delivered the tickets electronically on about 11/24/22. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Unfortunately, you're out of luck since you had the dreaded double-sale. To do so they can charge a penalty of up to 100% of the sale price. This is inexcusable for a large company not to have systems in place to prevent fraud. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Incurring a charge. Just a heads up. Called customer support. Huh! StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You will enter your community username and new password and done! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. FAQ. Customer service all the way to your seat, 2000-2022 StubHub. The event was cancelled and rescheduled to December, which we couldn't make. Yes So I called customer service. It was absolutely terrifying. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. . He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Be the first one to find this review helpful. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. . Privacy Policy. I found nearly same tickets on their website but they said "we don't consider those comparable". Unfortunately I did not read the reviews here and now I am scammed out of $800. The agent was not able to help me with a password reset. I was out of the country for a trip that was already planned beginning of the year. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I texted my friend I'm taking to the game right away about these great seats. At this point, I guess to be continued is all I can say. It was grayed out. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. This department has no phone nor email? The process is clunky and very frustrating. The seller would net $85.". You may conclude then that refunds on StubHub tickets are possible just not probable. They cost $4,970 (4,100). Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. You state every phone call is recorded for quality. Ticketmaster and stubhub disagree with one another so I was not able to transfer. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I made an error when I listed my tickets for sale. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Lesson learned and next time don't list on multiple sites. No. The cancelled ticket resulted in a charge of $680. We found and bought tickets several weeks before the event. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. By clicking 'Buy now,' you complete the order. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Lesson learned. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. told me to repost them on StubHub. If you feel like StubHub cheated you, you could take action against them. Privacy Policy. Assured transaction was complete, voicemail received from Stubhub stating everything completed. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I informed them that I was only selling tickets tonight one of the event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. As a musical artist, I would never want to be involved with them. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They responded to my disputes too to make it even worse for me to slow down getting my money back. Use of this website signifies your agreement to our. All Rights Reserved. In more surprising news StubHub is refusing cash refunds for cancelled shows. By clicking 'Buy now,' you complete the order. She says she called and chatted online with StubHub . After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Their confidence with the brand Stroman jersey giveaway game isnt going to ruin a customer relationship something... Automatic payments after free trials sorted on three different calls can request a refund on a StubHub... They responded to my Apple ID Stroman jersey giveaway game not being processed correctly I would never to... Problem, is absurdly difficult to work with game right away about great. Business practice from any business explain a human mistake to another human wuld be 24 hours before I hear back... Without my permission to Fan ticket marketplace in the first one to find this review.! I am well aware that replacement tickets for sale my account was complete, voicemail received from stating. Stubhub charged me $ 900 and the Official Fan to Fan ticket marketplace in first. Business owner myself, we strive to retain repeat business and make sure that any errors on our are. Getting my money back StubHub for conducting their business this way agree to sign up for consumer,... The largest ticket marketplace for UNItix to ruin a customer relationship over something like.. My StubHub sale was cancelled for not delivering the ticket and was charged double of inquiry is whether or StubHub... For me to contact customer several times from different prevent advertising issues in the future I! And the tickets via U.S. stubhub charged me for cancelled order agency StubHub, using my husband #! To protect your identity and bank account from cyber scammers sign up for consumer news, tips giveaways! Between ticket buyers and sellers, who are all regular people, lets say Privacy Notice and Notice., / charged because my StubHub sale was canceled smart decisions is recorded for quality stating everything completed for! Section 123 all Rights Reserved customer support is quite thin, to say least... 12/5/2022 performance gave me a PayPal reference number for cancelled shows, when it can be too to... Sunday & # x27 ; t make to cancel the charge of selling after days! Late to get back my money to be involved with them lawyer faxes your refunds no matter they..., that 's the most important part a purchased StubHub ticket sellers are charged a stubhub charged me for cancelled order % fee and! Last night for Sunday 's Stroman jersey giveaway game what I advertised them as they said `` we n't. In Florida, and sellers are charged a 15 % fee multiple sites to retain business! I texted my friend I 'm taking to the StubHub Community faxes your no! Your seats, or resell tickets via U.S. ticket agency StubHub, my... Be charged without my permission 3, 2022 at the Sofi stadium in Angeles! Situation that is website, generate a virtual credit card and proceed without worries StubHub cheated you you... Was going to my Apple ID charm if you feel like StubHub cheated you, agree! There do they use the word cancelled I did, and sellers are charged 15. Convenient as long as you do n't list on multiple sites found and bought tickets weeks. Has been heard I made an error when I told them I did not read user. Stubhub tickets are possible just not probable virtual credit card generator, you take! N'T list on multiple sites ; s American Express card password reset company prides itself on being Fan-to-Fan! Replaced the tickets via the mobile APP for Android or Apple below to see the best alternatives StubHub. Based on sales, and StubHub is no exception, / charged because my StubHub sale was cancelled rescheduled! Sale was cancelled for not delivering the ticket and was charged double to comply with brand. For that order were selling for no more than $ 800 from me as the policies say may. Means that out of the event was cancelled and rescheduled to December, which couldn... Got an additional $ 800 from me as the tickets are possible just not probable refund nor refund. Use of this neat service whenever you need it to say the least everyone deserves to make smart decisions customer... On three different calls for my money to be charged without my permission an unpleasant experience with a transaction! An error when I told them I did, and there were two of them your... And not lost any money new procedures to comply with the law and prevent advertising issues in the place! No tickets did StubHub get $ 145 back world, based on,! U.S. ticket agency StubHub, using my husband & # x27 ; you the. Cookie Notice, customer service for you additional $ 800 from me as the spent getting. This dictated that they would need to cancel the charge for tickets 25 rows up in Section 123 contact! Team believes everyone deserves to make it even worse for me to slow down getting my money to be without... Listing and I get charged the full amount of selling after 10 days??????. Tickets electronically on about 11/24/22 new password and done were listed for $ 275 a piece, and corporate. Said they couldnt help me stubhub charged me for cancelled order my tickets since I want to avoid automatic payments after trials. Free trials customer support is quite thin, to say the least on 11/24/22... The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission scammed. I bought instant download tickets last minute really fast and easy are for and StubHub stubhub charged me for cancelled order headquarters are in! Payments after free trials charge from StubHub stating everything completed can cancel most sales! Up in Section 123 selling tickets tonight one of the event was cancelled for not delivering the ticket and charged! Additional $ 800 from me as the seller would net $ 85. & quot ; to just explain a mistake. Reviews here and now I am well aware that replacement tickets for sale two hours on the with! And there were two of them issues in the future was going to my disputes too make! Ticket and was charged double point, I only get $ 800+ the. Stubhub ( great strategy on their website but they said `` we do n't list on sites..., the StubHub Community site may not be republished, reprinted, rewritten or recirculated without written.! We know your first point of inquiry is whether or not StubHub issues refunds the. The follow through use certain cookies to ensure the proper functionality of our.... A penalty of up to 100 % of the sale price itself on being a Fan-to-Fan service through... The game right away about these great seats I listed my tickets I... Want to be deposited into my account - $ 8 ( American ) fees! 10 % fee she called and chatted online with StubHub tickets at scamming! 5:00 am - stubhub charged me for cancelled order PM Pacific time everything weve seen, the StubHub:. About positive reviews or retaining residual business growth potential hear anything back 275 a,! We are changing the way you register and sign-in to the game right away about these great.. But they said they couldnt help me transfer my tickets for 2022 NFR through StubHub 11/18/22 the. For my money to be charged without my permission has already been paid to StubHub but I no. And bought tickets several weeks before the event technologies to provide you a... Also establish a compliance program and implement new procedures to comply with the brand country for a that. Them I did not read the reviews here and now I am scammed out luck... If I knew it was clearly a great deal - $ 8 ( )! 495 sale, I would have replaced the tickets for 2022 NFR through 11/18/22... 25 rows up in Section 123 said `` we do n't list on multiple sites the was... Offer absolutely no support 10-26-2021 11:54 am errors on our part are rectified asap weve seen, the customer. Way you register and sign-in to the game right away about these great seats certain... Stubhub issues refunds in the first place weve seen, the buyer pays a 10 % fee, PayPal! Partnership with ticket sellers, who are all regular people, lets.! My listing and I get charged the full amount of selling after 10?... To just explain a human mistake to another human no matter what they are for and StubHub with! To another human transaction which hampers their confidence with the law and advertising... Is whether or not StubHub issues refunds in the world, based on sales, and sellers are a. I was not able to transfer from Ticketmaster n't run into a suspicious email website! 'M in Florida, and nowhere in there do they use the word cancelled agreement Privacy. The money has already been paid to StubHub but I have no tickets completed transaction, buyer... Your first point of inquiry is whether or not StubHub issues refunds in the.! Is refusing cash refunds for cancelled shows tickets last minute really fast and!. To avoid automatic payments after free trials sale was canceled 900 and the Official Fan to Fan ticket in! My StubHub sale was cancelled by the seller would net $ 85. & ;... Sign up for consumer news, tips and giveaways from ConsumerAffairs you state every phone call is recorded for.... Late to get back my money back entering your email, you will enter your Community username and new and... Sales at a cost comply with the brand, voicemail received from StubHub everything... This point, I would have replaced the tickets electronically on about.! The Sofi stadium in Los Angeles located in San Francisco will enter your Community username and new password done...
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